Refund Policy
We want you to be confident in every order. If something is not right, the terms below explain returns, exchanges, and refunds at RyGadgets.
Return window
You have 30 days from the date of delivery to request a return. Eligible items must be unused, in their original condition, and in the original packaging with all included accessories, manuals, and parts.
How to start a return
Email sales@rygadgets.com with your order number, the item you want to return, and the reason. If approved, we will provide a return authorization and the correct return address. Items sent without approval may not be accepted.
Non-returnable items
- Opened in-ear or on-ear audio products, except where defective or otherwise required by law
- Redeemed software, digital licenses, or activation codes
- Items clearly marked final sale
- Gift cards
Contact us before opening packaging when return eligibility is important.
Damaged, defective, or incorrect items
Inspect the order promptly. Report transit damage within 72 hours of delivery and include photos of the item and packaging. For defective, materially misdescribed, or incorrect items reported within the 30-day window, we will provide a return solution and, as appropriate, a replacement or refund.
Return shipping costs
RyGadgets covers approved return shipping when the return results from our error, damage in transit, or a defective item. For change-of-mind returns, the customer is responsible for return shipping and original shipping charges are not refundable. Use a tracked service because a refund cannot be issued for a return that is not received.
Refunds
After the return is received and inspected, we will notify you of the outcome. Approved refunds are sent to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the credit.
Exchanges
For a different product, the fastest process is usually to return the original item for a refund and place a new order.
Order cancellations
Contact us as soon as possible. An order can be cancelled for a full refund before it ships. After shipment, the standard return process applies.
Contact
Email sales@rygadgets.com.