Product Support & Warranty

Product support

If an item arrives damaged, appears defective, is materially different from its listing, or has a compatibility problem, contact us promptly with the order number and a clear description of the issue. Photos or a short video can help us review the request.

Returns and remedies

Return eligibility, timing, shipping responsibility, inspection, replacements, and refunds are governed by the Refund Policy. A replacement or refund is not automatic until the request has been reviewed and approved.

Manufacturer warranties

A manufacturer warranty applies only when the product listing or manufacturer documentation states that coverage applies to the specific item, serial number, seller, and region. Regional or imported products may not qualify for local manufacturer service.

Not generally covered

• Damage caused after delivery by drops, liquid, misuse, modification, incorrect voltage, incompatible accessories, or unauthorized repair
• Normal wear, cosmetic changes, or expected battery aging
• Compatibility issues that were disclosed in the product listing

Requesting help

Email sales@rygadgets.com with the order number, item, issue, and supporting photos or video where applicable.